Cancellation policy

Withdrawal from the contract (cancellation; cancellation)

(1) A withdrawal by the guest from the contract concluded with the provider requires the

written consent of the provider. If this is not given, the agreed price

from the contract even if the customer does not provide the contractual services in

This does not apply in cases of default of performance by the provider or

an impossibility of providing the service for which he is responsible.

(2) The guest may, without any payment or compensation claims from the provider

to withdraw from the contract only if the contract has been concluded between him and the provider

the possibility of withdrawal up to a certain date was agreed in writing.

This right of withdrawal of the guest expires if he does not cancel by the agreed date

exercises his right of withdrawal in writing to the provider, unless

a case of default by the provider or a fault attributable to him

Impossibility of providing the service.

(3) Without triggering any payment or compensation claims by the provider,

The guest is entitled to cancel up to 30 days before arrival, otherwise according to the

following conditions:

Cancellation up to the amount to be paid

Overnight price

30 days before arrival 0%

25 to 29 days before arrival 20%

15 to 24 days before arrival 40%

10 to 14 days before arrival 60%

5 to 9 days before arrival 80%

< 5 Tage vor Anreise 100 %

Cancellations must be made in writing to the provider, unless the

The provider agrees to a verbal cancellation. The day of cancellation is the day of

Receipt of the cancellation by the provider.

(4) If the guest does not use a holiday apartment, the provider

the income from other rentals of the holiday apartment as well as the

expenses saved.

(5) If the guest does not arrive on the day of arrival by 10 p.m. at the latest or by

60 minutes after a later time agreed in accordance with Section 7 Paragraph 1, without

If the customer has cancelled the contract, the contract shall be deemed cancelled. Paragraph 3 shall apply accordingly.

In addition, the provider may charge the guest an administration fee of 100.00

€ (net).

(6) If the guest has a right of withdrawal within a certain period in accordance with paragraph 2

has been agreed in writing, the provider is entitled during this period to

to withdraw from the contract if requests from other guests after the contractually agreed

booked holiday apartment and the guest, upon request from the provider, will be informed of his

Right of withdrawal not waived.

(7) Furthermore, the provider is entitled to withdraw from the contract for objectively justified reasons

to withdraw from the contract or to terminate it extraordinarily if, for example, a) force majeure

or other circumstances beyond the provider’s control prevent the fulfilment of the contract

impossible, b) the holiday apartment is advertised under misleading or false information

essential facts, e.g. regarding the person of the guest or the purpose or

the occupancy or the accommodation of animals, c) the

Holiday apartment is used for purposes other than residential, d) the provider

has reasonable grounds to believe that the use of the service will

Safety or peace of other guests or neighbors or the reputation of the

provider's public image is at risk, without this being due to the power or

is attributable to the provider’s organizational area.

(8) The provider must inform the guest of the exercise of the right of withdrawal or termination

In cases of paragraph 7 a), the provider has already

to refund any rental payments and/or advance payments made immediately.

In the event of a justified withdrawal or termination by the provider, no

The guest is entitled to compensation for damages. The guest must reimburse the provider for all

damages caused by withdrawal or extraordinary

Termination in accordance with paragraph 7.